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Do You Have Any Questions?
Please read the questions below and if you can not find your answer, please send us your question, we will answer you as soon as possible.
Frequently Asked Questions
How do I contact One Bit Practical Solutions?
You may contact us anytime using email, telephone. We will respond to you as fast as possible during business hours.
Can you help me update my existing website that another web firm built?
No. We only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that we craft. There are issues of liability of multiple programmers touching the same code over time. But we can redesign your site and give it a fantastic look.
Is your work guaranteed?
We will always work with you to make sure you’re satisfied with our work. If you ever have a questions or concerns over a service, our customer satisfaction team is ready to make sure you are happy with your service. Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place. If you have service performed and are not happy with the results we will work with you to complete the job to your satisfaction.
How much does it cost if I request a service estimate?
Nothing, it’s free! We do not charge anything to give you an estimate but there is a small Ugx 20,000 fee in most cases due to traveling charge. If for any reason you decided not to use our service then all you pay is our traveling charge.
What kinds of businesses do you service?
We serve customers of all sizes. From 1-5 PC home & small office, to 5-50 systems and network for a small, mid-size to large companies.
Are your prices competitive?
Our prices are competitive with companies offering the same products and services. Lower priced systems and services are available from other companies, but too often they deliver irregular service, quality and reliability. Our certifications guarantee fast response at a slightly higher cost than the popular vendors, but overall the result is often a lower cost and reduced downtime.
How much does a website cost?
The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the Ugx 800,000 range for basic business sites and range upward depending on your unique needs.
What platform do you build your websites on?
We build all of our websites on open-source Content Management System (CMS) platforms like WordPress, Joomla, OpenCart and Laravel for advanced systems